Return Policy

100% satisfaction guaranteed

If you receive your item and are not completely satisfied, you can return your item within 30 days of delivery. The item must be returned in the condition that you received it. Please contact us at  


Defective or Damaged Items

If for any reason you discover your item is damaged, please contact us immediately at We will ship a replacement within a day. A claim will be filed with the carrier so be sure to keep the damaged item in its original packaging for the carrier to pickup for inspection.


Size Issues

If the frame isn't the perfect fit your media, please contact us at so we can help fix any issues you may have with the mat or frame size you received. 


If you have any other concerns that are not on this list, call us at 800-610-4180.