What if I have a problem ordering?
Please e-mail us: orders@creativepictureframes.com or call 800-610-4180

    How long will it take to process my order?
    It takes 1-3 days for us to process and ship your order. Once shipped, delivery time vary. We do offer RUSH shipping options during checkout for last minute deadlines. We also will strive to accommodate any special request, orders or needs.

    How long will my order take to arrive?
    Once the order is shipped, allow 1-3 days for the carrier to deliver. The times vary based on your location - check the tracking to see your expected delivery time.

    Do you ship internationally?

    • We ship worldwide within 3-5 Days
    • Continental US shipping times vary between 1-5 days including Alaska, Hawaii & PR.
    • Canada - Expedited shipping within 2-3 Days

    How do you ship your orders?
    We ship US Postal, UPS and DHL.

    Is there a tracking number for my order?
    Yes, all orders have 100% tracking. If you do not receive it through email, feel free to contact us so you can see the whereabouts of your item - ethan@creativepictureframes.com.

    What do I do if my frame arrived damaged?
    Please contact our Claims Department at claims@creativepictureframes.com to immediately fix this issue and receive a replacement.

    What if I received the wrong item?
    It happens, we're only human! Please reach out to us if you have any concerns with the item you received. We will immediately fix the issue by sending the correct item with a prepaid return shipping label to send back the wrong one that was delivered.

    Do you offer any discounts on bulk orders?
    Yes, please contact us for the bulk pricing. 

    Do you offer custom sizes?
    Yes, please send us an email at orders@creativepictureframes.com with the specific dimensions of the media that you're interested in framing. We are always looking for ways to improve our products to be the perfect fit for your media. 

    How do I add customize calligraphy to a mat?
    We offer personalization on any mat for an additional cost. Please contact us for assistance on purchasing this with the correct info that is needed! - Orders@creativepictureframes.com

    I am a blogger interested in collaborating with Creative Picture Frames, how do I get in contact with you?
    We are always looking to collaborate and work with new bloggers. Please contact us - help@creativepictureframes.com to discuss this opportunity more! 

    Need more help?
    Contact us at help@creativepictureframes.com